HELP DESK
PROCEDURE TO OPEN A TICKET FOR ASSISTANCE ON CASIT PRODUCT
Send an email to help@casit.it:
- Describe precisely the issue you are facing with complete information
- Send photo of the label with CASIT PRODUCT CODE for the motor
- Send photo of the label with CASIT PRODUCT CODE for the control unit
- Send us photo/video of the control unit (with LED) and product
- Indicate COMPANY NAME – COUNTRY – REFERENCE – MOBILE PHONE –EMAIL
- Provide a preferred LOCAL TIME for Assistance Call
Each request will be assigned a TICKET NUMBER and will be processed according to priority reception.
You will receive a response within 48 business hours.
Remember to read carefully the instructions and manual provided with CASIT products and do not struggle we are at your disposal to help you.
Technical support.
For further technical information on our products, installation procedures, technical assistance on project, queries on CASIT control and safety devices such as transmitters, control boards and more, kindly send you request by email to:
tecnico@casit.it
Or access the Reserved Area ›› to download technical data sheets.
Enquiries about CASIT products.
For any inquiries about CASIT products, send an mail to info@casit.it with the following descriptions:
- product code
- photo
- description and type of request